Frequently Asked Questions
Everything you need to know about your Sweetie Nail Supply experience.
How long does shipping take for my nail supplies?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer professional discounts for licensed nail technicians?
Yes, we love supporting pros! Please create an account and upload a photo of your professional license through our 'Pro Access' portal to unlock exclusive technician pricing.
What is your return policy on gels and acrylics?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your gel polishes HEMA-free?
We carry a wide variety of brands, many of which offer HEMA-free lines. Please check the specific product descriptions or filter by 'HEMA-free' on our collection pages for details.
Do you ship internationally?
Yes, Sweetie Nail Supply ships worldwide. Please note that customers are responsible for any customs duties or import taxes incurred by their local government.
What should I do if my liquid products arrive leaking?
We apologize for the inconvenience. Please take a photo of the damaged item and the packaging immediately and contact our support team at [email protected] within 48 hours of delivery.